20% discount on the Spring Summer 2020 collection use code: PE20
 
   Login
en English - Italia
ARTICOLI NEL CARRELLO

ADVANCED SEARCH
OK
RESET
Loading
Thank you. Your request has been received correctly.
RESI

ITALY:

To request a return of an item purchased on lefollieshop.com you will have to return it within 15 days from the date of receipt of your order.
Free shipping costs.

ABROAD:

To request a return of an item purchased on lefollieshop.com you will have to return it within 15 days from the date of receipt of your order.
Shipping costs charged to the customer.

Please note: customers who purchase with a VAT number cannot exercise the right of withdrawal.


The options for returning the goods are as follows:

› From home or alternative address:
Contatta telefonicamente o via email il nostro servizio clienti per organizzare il ritiro della merce tramite corriere entro 24/48h.
Il bene dovrà essere integro, restituito nella confezione originale e disposto in una scatola di spedizione.

› Shop
The purchased good must be intact and returned in the original packaging with the receipt.
It is not mandatory to return the shipping box.

Le Follie Shop does not respond in any way for damage or theft/loss of goods returned by uninsured shipments. For more information read our information on the right of withdrawal.


When the right of return shall forfeit:

1) The total or partial use of the good;
2) The lack of the original packaging;
3) The lack of products’ basic elements;
4) The damage of the product for causes different from transportation.


Contacts

You’re entitled to exchange within 15 days from the date of receipt of your order.

You can change:

› Size
› Colour
› Article


› From home or alternative address:
Contatta telefonicamente o via email il nostro servizio clienti per organizzare il ritiro della merce tramite corriere entro 24/48h.
Il bene dovrà essere integro, restituito nella confezione originale e disposto in una scatola di spedizione.

› Shop
The purchased good must be intact and returned in the original packaging with the receipt.
It is not mandatory to return the shipping box.

Le Follie Shop does not respond in any way for damage or theft/loss of goods returned by uninsured shipments. For more information read our information on the right of withdrawal.


Contacts

The refund will be made with the same payment method used for the purchase, excluding the cash on delivery (for Italy only) which will be re-credited by bank transfer.

A voucher may be requested for the total return of item/items for future purchases;

For no-EU customers the import costs will be deducted from the total refund;

For EU customers, the price of the item will be refunded and not the shipping cost.

Due to their special features, some of your items have to fulfil certain criteria to be returned:

› Swimwear: must include the hygienic adhesive;

› Accessories: must be returned with the original packaging intact;

› Fragrances: must be returned in the original sealed packaging;

› Face mask: once opened, for hygiene and safety reasons they cannot be returned.

CUSTOMER CARE

PHONE

+39 045 7049023
From Monday to Friday 9am - 1pm / 2pm – 6pm


E-MAIL

servizioclienti@lefollieshop.com



REQUEST FORM

SEND