In the case that the customer is not satisfied with his purchase, the unworn item/s can be returned for a discount voucher, refund and only for a size change within and no later than 14 days from the date of receipt of the order.
ITALY: If the shipment of the selected return is at the expense of the Company, an amount of € 5,00 will be deducted from the total of the refund as contributed return costs.
ABROAD: the Customers always pays for the shipment.
Please Note: Customers who purchase with VAT cannot exercise their right of withdrawal. For orders with non-EU destinations there is no right of withdrawal.
Log in to your account in the "My returns" section, view the order/s available on return and click on the "Create returns" button to activate the procedure. Select between "size change" if available or "return". Choose the shipping and credit method that you think is most suitable.
If you have chosen Discount Voucher as a refund method
After receiving and viewing the item/s sent by you, we will sent to you an email of acceptance of the return and an email containing the code Voucher Discount of the value corresponding to the amount of the return.
If you have chosen Credit Repurchase as a refund method
If you have chosen Exchange Size.
After receiving and viewing the item/s sent by you, we will be sent an email accepting the return and we will send you the replacement item.
For no-EU customers the import costs will be deducted from the total refund.
In the cases indicated above, Le Follie Shop will return the purchased goods to the sender, charging the same shipping costs.
All communications for complaints against Le Follie Shop, in relation to the Purchase Contracts, must be adrressed to the Customer Service by writing to firstname.lastname@example.org or by calling the dedicated number +390457049023.
The Purchase Agreement between the Customer and Le Follie Shop is concluded in Italy and regulated by Italian law. The Court of Verona will be competent for any dispute.
For the regulation of the processing of personal data by Le Follie Shop please refer to the area of the site specifically dedicated.